Delivery & service: what arrives, and when.
XIRO is digital software. Nothing is shipped: your licence is linked to the Google account with your email, and your licence key and the download link come to that email. Your licence portal keeps them for you. This policy is part of the terms and sits alongside the refund policy.
1. Digital products only
XIRO is sold only as a digital licence for Windows 10 and 11. There is no box, disc or physical shipment, so there are no shipping charges and nothing to collect. You need an internet connection to download it and to activate your licence.
2. What you receive
- A licence key, which starts with
XIRO-, for one lifetime licence that works on up to three of your computers. - Google sign-in: the same licence on the Google account whose email you paid with, so you never need to type the key.
- A download link for the Windows installer.
- Access to your licence portal, where you can download again, have your key resent and see the computers using your licence, at any time.
- A receipt for your payment, sent by Lemon Squeezy for card payments or by us for bank and wallet payments.
The AI itself is not part of the delivery: XIRO uses your own AI key, or a model on your own computer, as the terms explain.
3. When it arrives
| You paid by | Your key arrives |
|---|---|
| Card or another checkout method | Automatically, normally within a few minutes of the payment being confirmed by Lemon Squeezy. |
| Bank transfer, JazzCash or Easypaisa | Once we've confirmed the money has arrived, usually within a few hours on a working day, and never later than 24 hours after we confirm it. |
Your licence is supplied immediately on purpose, so you can start straight away. For customers in the EU, EEA and UK this affects the right to cancel, as section 5 of the refund policy explains.
4. Checking it arrived
Look in the inbox of the email address you used at checkout, and in its spam or junk folder. The email comes from XIRO and holds your key and the download link. With your key and that email address you can open the licence portal at any time to download again or have the key resent. Lost the email itself? Search your mailbox for "XIRO-", or ask us from the address you bought with.
5. If it doesn't arrive, or won't install
If your key hasn't arrived within the times above, or XIRO won't download, install or activate on a computer that meets the requirements, contact us. We'll resend your key, give you another download link or set XIRO up with you live, at no cost. If we can't get it working for you at all, you get a full refund, as section 3 of the refund policy says.
If you typed your email wrongly at checkout, tell us the payment reference and we'll sort it out with you.
6. Devices and reinstalling
One licence works on three computers at a time. You can reinstall XIRO as often as you like on a computer that already uses your licence. To move it to a new computer, free up the old one in the licence portal, or ask us and we'll do it.
7. Updates and support
New versions are delivered inside the app: when an update is ready, XIRO offers it and you install it with one click, at no extra cost, for as long as we make XIRO. Support is by email and the support form. We usually reply within one working day.
8. Contact
Hassan Raza (XIRO), Pakistan, support@heyxiro.com. Please include the email address you bought with and your payment reference, so we can find your order quickly.