We've got you, before and after you buy.
Most answers are a minute away. Start with the quick fixes below, manage your licence yourself, or write to us. A real person reads every message.
Fixed in a minute, most of the time.
Each answer starts with what's usually behind it, then the fix.
XIRO opens but never answers by voice
Usually: the Gemini key is missing or wrong. Fix: open Models & Keys (F8), paste a key from Google AI Studio, then press F5 to reload.
"No microphone found", or it can't hear me
Usually: Windows microphone permission, or the wrong device. Fix: allow the microphone in Windows privacy settings, then pick your microphone in System → App Preferences → Audio devices.
It answers the TV or people across the room
Usually: voice focus is set to hear everything. Fix: in Audio devices, set Voice focus to Near the mic. It applies when the voice session next starts.
It hears its own voice and talks to itself
Usually: the speakers are feeding back into the microphone. Fix: use headphones or lower the speaker volume.
Face or voice unlock fails in a new room or in the dark
Usually: your profile was recorded somewhere else, or before the newer voiceprint existed. Fix: on Biometric Setup, use Improve recognition here (it needs your PIN), or record your voice again to get the newer voiceprint.
A reminder keeps repeating
That's by design. A reminder comes back after one, two and three minutes, then every five, until you say OK. Press OK on the notification, click the REMINDER lamp, or just say "OK".
The keys screen says "limit not seen yet"
Nothing is wrong. Google only states a key's limit when it's reached, and XIRO never guesses one. Until then it shows the count on its own.
The key readout says RESTING
Usually: Google told that key it has hit its limit, and XIRO is waiting it out. Fix: wait for the time shown, or add another key in F8. With auto-switch on, XIRO moves to the next key itself.
A box says XIRO is already running
Usually: it was started twice. Only one copy runs per Windows user, because two copies would fight over the microphone. Fix: use the window that's already open.
A local model doesn't reply
Usually: Ollama isn't running. Fix: start Ollama, then check that your model shows up in its list.
The phone remote can't connect
Usually: the phone and the computer are on different networks, or a firewall is blocking it. Fix: put both on the same Wi-Fi and allow XIRO through the Windows firewall.
A video opens in the browser instead of on the HUD
Usually: the video's owner doesn't allow it to be played inside other apps. Fix: nothing is wrong with XIRO. Watch it in the browser, or ask for another video.
Not listed? The runbook's troubleshooting table goes deeper, and pressing Ctrl + F in XIRO shows exactly where a request stopped.
Manage your licence yourself, any time.
Your licence portal shows your key, the computers using it and your order, so you never have to wait on us to move to a new PC.
- Three computers at once. Free one up in the portal and activate another straight away.
- Works offline. The app checks in now and then and keeps working for two weeks between checks.
- Lost your key? It's in the email from your purchase. Search your inbox for "XIRO-", or write to us from the same address.
Illustration · sample licence
Talk to a person.
Tell us what you were doing, what you expected and what happened instead. A screenshot of the FLOW page (Ctrl + F) helps us fix things fast.
Pay another way
Bank transfer, JazzCash or Easypaisa: choose "Billing & refunds" and we'll send the details, then issue your key once it's paid.
Report a problem privately
Found a security issue? Choose "Something else" and put "Security" in the subject. Please keep the details out of public posts until we've replied.
Won't work, and we can't fix it? A full refund.
Sales are final, so there are no refunds for a change of mind. But if XIRO won't install, activate or work as described on a computer that meets the requirements, and we can't fix it, you get every cent back. Read the policy.